Department discharged with the responsibility to mediate in Labour Disputes.
Grievances and disputes that arise at the workplace and are not resolved through internal processes can be reported to the Ministry for purposes of finding a possible resolution to the dispute. These could range from dismissals, termination of contracts etc. Parties are at liberty to seek for mediation services from the Ministry. Labour Officers by law obliged to intervene and try to resolve the disputes reported through social dialogue.
Supporting Documents. – Employment Act, Cap 268 of the Laws of Zambia.