The ministry of Labour and Social Security yesterday launched its digital strategy 2024 -2026 and on-boarded 29 key Ministry services on the Government Service Bus (GSB), which streamlines public service delivery across all institutions.
The digitized services on the Government Service Bus will be effectively administered on the Zambia Employment and Labour Management System (ZELMIS).
The integration of the services on the Government Service Bus, will now allow citizens to access services on the digital Government portal through their phones or computers in real time.
Speaking when she launched the digital strategy and onboarding the Ministry’s services, Ms. Tambatamba said the strategy outlines the Ministry’s vision to drive innovation and efficiency on the Labour market, through the timely provision of information using technology.
“It will transform the revenue collection process making it more efficient, transparent and accessible, ultimately leading to increased revenue for the Government. The GSB lowers the operational costs associated with revenue Collection,” the Minister said.
Ms. Tambatamba said the integration of the Ministry’s services on the Government Service Bus will improve efficiency and productivity, which will lead to economic transformation in line with the digital transformation agenda outlined in the Eight National Development Plan (8thNDP).
She said the integration of the services on the digital platform will cut down on corruption and widen the Ministry’s Outreach in the 116 districts as it is only present in 54 districts.
“One of the standout features of this service is its focus on inclusivity, particularly for individuals living in remote or underserved areas. The Government Service Bus will bridge the gap between these communities ensuring everyone has a chance to benefit from labour resources and support,” said Ms. Tambatamba.
“By automating payment processes and reducing direct interactions between citizens and Government officials, the GSB minimizes opportunities for corruption. This ensures that all payments are properly recorded and accounted for leading to increased revenue collection.”
Ministry of Labour and Social Security Permanent Secretary Zechariah Luhanga said digital supervision will see a reduction of audit queries regarding invoices, receipts and banking.
Smart Zambia Institute National Coordinator Percy Chinyama, said the digitization of the Ministry’s services will boost economic growth, thereby reducing on the country’s corruption perception index.
Director Revenue in the Ministry of Finance, Hector Sampa who represented the accountant general, said the digitization of the services will lessen the mismanagement of public funds and reduce the burden on the printing of government receipts.
The Zampay allows the securing and monitoring of digital payments,” said Mr Sampa.
And the Ministry’s acting director ICT, Grace Mauka said citizens will be served more efficiently with the digitization of the services.